Emersion Pty Ltd Terms & Conditions, Booking, Cancelation and Rescheduling Policies and Information
Vouchers need to be treated like cash and if lost are not replaceable
Deposits and packages are not refundable for cash
If a package has been purchased and is no longer wanting to be used, any treatments already used will be charged at the non-package price and the remaining value credited to your account
All treatments and services are available by appointment and will require a 50% non-refundable deposit to be paid at time of booking to secure your booking. Payments can be made over the phone via card or via bank transfer with a copy of the receipt sent to us through Facebook messenger or emailed to [email protected] this will need to be received before we can confirm your appointment.
If you wish to use a voucher for your appointment, we will need the voucher number. Please note voucher value will need to be approximately 50% of the treatment value otherwise an additional deposit may be required.
Afterpay is available but booking will need to be make in salon to use this service.
If you have money on your account you wish to use for your deposit, we also require this to be 50% of the booked treatment value and an additional deposit may be required.
If you have purchased a package or series of treatments and have them remaining on your account, these can also be used as your deposit as long as there is sufficient value in these services.
Deposit value will be added to your invoice at checkout on the day of treatment or can be rolled over to be used as a deposit for feature booking, with the total amount then due at the end of your treatment.
We have a 48-hour cancellation/rescheduling policy:
For larger spa packaged and group bookings we require 72 hours notice of cancellation/rescheduling.
To cancel or reschedule your appointment please contact the salon on 6196 4011 during business hours, if on a Sunday, after business hours please message via Facebook or email at [email protected]
We aim to provide our clients the highest quality service and we pride ourselves on our exceptional staff. If you cancel/reschedule with less than 48 hours notice of your scheduled appointment, we not only lose your business, but also the potential business of other clients who could have taken your appointment time.
For this reason, we are still obligated to compensate our staff for their time, as well as make up for lost revenue.
If you do not show up for your appointment or cancel with less than the required notice your deposit will be taken in full.
If you are using a voucher 50% of the treatment value will be deducted from your voucher.
If using a package/series as your deposit 1 service will be rendered used and removed from your account. If using a package/series as a deposit for a different treatment 1 or more services depending on treatment value will be rendered used and removed from your account.
If you are rescheduling an appointment with less than the required notice your deposit will be taken in full and a new deposit required to rebook your new appointment.
To avoid losing your deposit we do recommend a few options to help, either finding a friend or family member to come in your place or we may be able to move your appointment to another time on that day of the scheduled appointment if available.
Canceling due to being a close contact or a positive Covid test will still incur a cancellation fee, as we still need to cover our staff time and loss of potential Business that could have taken your allocated booking.
As a small business our goal is to support our staffs time as they are also running small businesses within our business and we want to make sure they are all protected and supported with work as their time is very valuable.
Arrival Prior To Treatment
We suggest that you plan your travel time to allow for a timely arrival for your treatments, to enjoy our facility and to ensure that you receive a full service. All services will finish on time to allow our guests their full treatment. If you are late, we will gladly accommodate you with an abbreviated service.
First Time Guest
We suggest that you arrive 15 minutes prior to your scheduled appointment to allow ample time for orientation, consultation and to supply basic information about medical history, allergies and contact information. If this is your first massage/treatment experience, our friendly staff will gladly escort you throughout the massage and answer any questions you may have.
We regret that late arrivals will not receive an extension of scheduled service times and you will be responsible for full service fees. If you are a late arrival and also request an additional service, you will still be responsible for the full service fee of your original request plus the full service fee for your additional service in the remaining time allotted.
We recommend booking massage/treatment reservations in advance and will do everything possible to honour your request and time. Appointments are booked based on availability.
If you are receiving any of our services for the first time, please arrive fifteen minutes before your scheduled appointment to fill out the intake form and to also decompress a bit from the stress of the day.
What To Wear
Please dress comfortably. If you are planning to have a massage/treatment or float treatment, there is a designated chair or basket in each room for your belongings. Disposable undergarments are available upon request. No bathers are worn for floats.
We want you to feel relaxed and at ease, therefore please ask your practitioner which body treatments will require nudity. Our staff is professionally trained to properly drape you throughout the service. Undergarments may be worn during certain treatments. Floatation clients don’t wear bathers in pods but you have lockable private rooms
We suggest you schedule the appointment time most convenient for you well in advance. Larger groups or wedding parties will require additional advance notice.
We strongly suggest you pre- book your next appointment before your leave to assure your day and time preferences can be accommodated.
We accept Emersion Gift Vouchers, Spa Finder Gift Cards, Cash, Debit cards*, MasterCard*, and Visa*. Sorry, no checks or American Express accepted.
*Please note ALL card payments will incur a 1% surcharge
Your copy of our published prices may not be our most current pricing. We reserve the right to change our prices at any time and without prior notice.
Faulty product purchases will be credited or swapped with proof of receipt within 7 days of purchase, provided they are unopened and in the original packaging.
Refund & Return Policy
Thank you for your purchase 🙂
If you are not entirely satisfied with your purchase we are happy to offer you a in store credit or an exchange to the same value provided that the item is returned within 7 days and you have a receipt and it’s in its original packaging, unopened and unused.
* Please note that this return policy does not apply to skincare or supplements *
Unfortunately we do not offer refunds or exchange of skincare or supplements if you simply have a change of mind. We will however offer an exchange or refund if the product is faulty, damaged or causes an allergic reaction. (Photo evidence must be provided for allergies and a medical evaluation may also be requested at our discretion, depending on the circumstances).
Any return shipping costs will be at your own expense.
Gift vouchers and any store credit are not transferable for cash, but can be transferred to another person to use in store for services.
Should you have any questions or need advise, please contact one of our staff and we will endeavour to assist you as best we can,
Thank you for your support!
As a courtesy to other guests, please maintain a quiet level of conversation. We ask that mobile phones & pagers be switched off or placed on silent mode. Infants and children under the age of 16 are not permitted unless they are having a service and only if they are of a mature disposition. Children/Infants: In order to maximize your treatment experience and that of our other guests, we strongly ask that children under 17 (especially toddlers and infants) are not allowed in the treatment room unless they are receiving a service. Even if you have someone else watching them for you in the lobby- the sound of an infant or toddler’s cries can carry and is disruptive to the peace and tranquillity of everyone’s experience- yours, your therapists and other guests. Please do not put us in the position to ask you to reschedule if you arrive with a child. A fee for the lost appointment may also be levied.
Children and Friends or Family
Insurance regulations require those who are not receiving services cannot remain in a treatment area.
We will gladly service children 6 years and up including teens (13 & up), in our treatment area provided that they are of the maturity level to enjoy the services without disturbing other patrons and are receiving a service. Parents must accompany them. Parental consent is required for anyone under the age of 18 receiving massage and airbrush tanning services.
If you are pregnant, have a heart condition, or have high blood pressure services that include application of heat are not recommended. Please consult your physician first. Please inform us upon booking if you have any special needs. Massage during the first trimester of pregnancy requires a physician’s written approval.
Emersions staff are not medical practitioners we recommend that if you have any back or body condition prior to receiving any treatment that you get your doctor or specialist to approve your booked in treatments.
We book by availability and not by service provider’s gender. We make every effort to honour requests for a specific staff member however we cannot guarantee your selection in every case.
Comfort & Customizations
It is our intention to help you maximize the many benefits of your massage experience. We encourage you to communicate your questions or thoughts about your service treatments to your technician so we may accommodate your needs.
These policies, treatments, services, packages, products and prices are subject to change at any time at the discretion of Emersion PtyLtd without notice.
Do I need to bring anything?
Just yourself. Towels,earplugs, and everything else you need is provided.
What if I’m claustrophobic?
People with claustrophobia consistently report no problems when floating. Your always in control of your environment.
Can I drown if I fall asleep?
Some people fall asleep, but the water is so buoyant you stay afloat.
Can I float if I’m pregnant?
Yes. It is reported that it relieves the weight and pressure of the baby, enabling the mother to feel completely relaxed. Consult your doctor if you want to float in the first trimester.
How are tanks kept clean?
We conform to health and safety act of western Australia and are tested monthly by state health department. We use two very powerful natural sanitizers, ozone and UV, which are extremely effective in killing all microorganisms. The highly sterile salt water is also fully filtered 24 hours a day through a 1micron filter 1/100th of a human hair.
Can I float with dyed hair?
As long as the colour is no longer running when your hair is wet or after 7-10 days you can still float.
Is it like Altered States (the movie)?
Yes, but your not submerged in water, you don’t ritualistic mushrooms, and only a small percentage of floaters turn into proto-human monkeys.
Can I bring a friend?
Absolutely. You can’t float together in the same tank, but you can book at the same time.
Is this new-age mumbo jumbo?
Floating has been around for over 50 years, and has plenty of published research to back it up. Come and try it for yourself.
Gift Voucher Terms and Conditions
- Treat your Gift Voucher like cash, Gift Voucher’s are your responsibility to take care of within your possession.
- Defaced, mutilated, altered, lost or stolen Gift Vouchers will not be replaced, refunded or redeemed.
- Gift voucher only valid at kelmscott location
- You must bring your Gift Voucher with you at the time of your appointment as this is your form of payment, treatment payment will not be honoured without your Gift Voucher.
- If you have an online Gift Voucher this must be printed and presented at the time of your appointment or the services will not be honoured via Gift Voucher payment.
- Our Cancellation Policy is very strict, 24 hours notice for bookings 1 hour or less 48 hours notice for bookings over 1 hour failure to adhere to this policy will result in your Gift Voucher being fully redeemed.
- Gift Vouchers have a value at the date of purchase for a Package or Treatment, if any price increases are relevant at the time of the Gift Voucher being redeemed the increased value of the treatment balance must be paid by the consumer.
- Gift Vouchers will expire 3 years from date of purchase.
- Special Offer Gift Vouchers will expire 6 months from date of purchase.
- Expired Gift Vouchers will not be honored as they become void after the expiry date.
- Failure to keep an appointment will result in the Gift Voucher becoming void and fully redeemed.
- Gift Vouchers will not be exchanged, refunded or redeemed for cash, products or cosmetic treatments.
- Gift Vouchers cannot be reloaded.
- It is your responsibility to use the full value of the voucher before the expiry date.
- Unused balances on a Gift Voucher will not be refunded, credited and no cash will be given for any unused balances.
- If your treatment exceeds the available value on your Gift Voucher you must make up the difference with an alternative form of payment.
- We reserve the right to change any terms contained within these Terms & Conditions at any time.