Emersion Pty ltd Booking and cancelation policies and information
All treatments and services are available by appointment. All services over $60 must be guaranteed with a major credit card to reserve your appointment. We recommend booking treatment reservations in advance and will do everything possible to honour your request and time. Appointments are booked based on availability. We recommend scheduling your appointment as two or three days in advance to ensure availability.
To reserve any treatment or services over $60 value, we require a credit card or gift voucher to guarantee the appointment.
We have a 24-hour cancellation policy: We aim to provide our clients the highest quality service and we pride ourselves on our exceptional staff. If you cancel within less than 24 hours of your scheduled appointment, we not only loose your business, but also the potential business of other clients who could have taken your scheduled appointment time. For this reason we are still obligated to compensate our staff for their time as well as make up for our lost revenue.
When we reserve the therapist’s time especially for you, please give us at least 24 hours notice to avoid paying the full value of the service for any cancellations or re-scheduling to a later time or date. If you are moving your appointment earlier and we can accommodate your request there will be no charge. Because we may turn people away for the time we hold for you, the cancellation policy still applies even if you are making the appointment for the same day.
Because treatments are reserved for you, you must notify us at least 24 hours in advance if you need to cancel or reschedule your appointment.
No-shows and same-day appointment cancellations less than 24 hours will be charged the full value of the treatment reserved, and/or any gift card or certificate associated with that appointment will count as services rendered and forfeited. If you are canceling an appointment that you’ve also previously rescheduled with less than 24 hours notice – you will be charged full price.
But, we’re reasonable. We understand that emergencies “come up.” Therefore, we only charge 50% of the services that would have been rendered and only if we cannot find another client to fill your slot. However, if you fail to appear for your appointment without attempting to cancel your appointment beforehand, a full fee is charged to your credit card for missed appointments that are reschedule or cancelled less than 24 hours or 48 hours on day spa packages 3 hours or more. This is why we require a credit card from you to guarantee your reservation.
Arrival Prior To Treatment
We suggest that you plan your travel time to allow for a timely arrival for your treatments, to enjoy our facility and to ensure that you receive a full service. All services will finish on time to allow our guests their full treatment. If you are late, we will gladly accommodate you with an abbreviated service.
First Time Guest
We suggest that you arrive 15 minutes prior to your scheduled appointment to allow ample time for orientation, consultation and to supply basic information about medical history, allergies and contact information. If this is your first massage/treatment experience, our friendly staff will gladly escort you throughout the massage and answer any questions you may have.
We require a 24 hour notice for any changes to appointments, 48 hour notice for changes or cancellations of multiple appointments and spa packages, and 72 hour notice for group packages. Private parties and wedding events require two full weeks notice for any changes. A cancellation or a no show fee is charged if you are within either of these time periods when canceling an appointment or packages, No-shows are charged 100% for all scheduled services and or packages. (Please plan accordingly for bad weather, traffic and road conditions, as to not inconvenience yourself or plan to have an abbreviated session). Any Gift Card, massage Certificate or Gift Certificate or promotional gift certificate, prepaid treatment series, float packages,or facial series associated with any appointment that does not adhere to the cancellation policy will be considered redeemed in the amount of the service that was reserved.
We regret that late arrivals will not receive an extension of scheduled service times and you will be responsible for full service fees. If you are a late arrival and also request an additional service, you will still be responsible for the full service fee of your original request plus the full service fee for your additional service in the remaining time allotted.
We recommend booking massage/treatment reservations in advance and will do everything possible to honour your request and time. Appointments are booked based on availability.
Appointments and cancellations may be made by calling us at 6196 4011, or contact us via our email on [email protected] please allow 24-48 hours notice and calls must be within business hours.
If you are receiving any of our services for the first time, please arrive fifteen minutes before your scheduled appointment to fill out the intake form and to also decompress a bit from the stress of the day.
What To Wear
Please dress comfortably. If you are planning to have a massage/treatment or float treatment, there is a designated chair or basket in each room for your belongings. Disposable undergarments are available upon request. No bathers are worn for floats.
We want you to feel relaxed and at ease, therefore please ask your practitioner which body treatments will require nudity. Our staff is professionally trained to properly drape you throughout the service. Undergarments may be worn during certain treatments. Floatation clients don’t wear bathers in pods but you have lockable private rooms
We suggest you schedule the appointment time most convenient for you well in advance. Larger groups or wedding parties will require additional advance notice. We suggest that you schedule future appointment before you leave to secure the most convenient appointment time for you.
We strongly suggest you pre- book your next appointment to assure your day and time preferences can be accommodated.
We accept Emersion Gift Cards, Cash, Debit cards, MasterCard, and Visa.Sorry, no checks or American Express accepted.
Your copy of our published prices may not be our most current pricing. We reserve the right to change our prices at any time and without prior notice.
Faulty product purchases will be credited or swapped with proof of receipt within 7 days of purchase, provided they are unopened and in the original packaging.
As a courtesy to other guests, please maintain a quiet level of conversation. Cell phones, pagers, infants and children under the age of 16 are not permitted unless they are having a service and only if they are of a mature disposition. Children/Infants: In order to maximize your treatment experience and that of our other guests, we strongly ask that children under 17 (especially toddlers and infants) are not allowed in the treatments unless they are receiving a service. Even if you have someone else watching them for you in the lobby- the sound of an infant or toddler’s cries can carry and is disruptive to the peace and tranquillity of everyone’s experience- yours, your therapists and other guests. Please do not put us in the position to ask you to reschedule if you arrive with a child. A fee for the lost appointment may also be levied.
Children and Friends or Family
Insurance regulations require those who are not receiving services cannot remain in a treatment area.
We will gladly service children 6 years and up including teens (13 & up), in our treatment area provided that they are of the maturity level to enjoy the services without disturbing other patrons and are receiving a service. Parents must accompany them. Parental consent is required for anyone under the age of 18 receiving massage and airbrush tanning services.
To ensure a peaceful and relaxing atmosphere for all of our guests, we ask that mobile phones and pagers not be used in the massage.
If you are pregnant, have a heart condition, or have high blood pressure services that include application of heat are not recommended. Please consult your physician first. Please inform us upon booking if you have any special needs. Massage during the first trimester of pregnancy requires a physician’s written approval.
Emersions staff are not medical practitioners we recommend that if you have any back or body condition prior to receiving any treatment that you get your doctor or specialist to approve your booked in treatments.
We book by availability and not by service provider’s gender. We make every effort to honour requests for a specific staff member however we cannot guarantee your selection in every case.
Comfort & Customizations
It is our intention to help you maximize the many benefits of your massage experience. We encourage you to communicate your questions or thoughts about your service treatments to your technician so we may accommodate your needs.
These policies, treatments, services, packages, products and prices are subject to change at any time at the discretion of Emersion PtyLtd without notice.
Do I need to bring anything?
Just yourself. Towels,earplugs, and everything else you need is provided.
What if I’m claustrophobic?
People with claustrophobia consistently report no problems when floating. Your always in control of your environment.
Can I drown if I fall asleep?
Some people fall asleep, but the water is so buoyant you stay afloat.
Can I float if I’m pregnant?
Yes. It is reported that it relieves the weight and pressure of the baby, enabling the mother to feel completely relaxed. Consult your doctor if you want to float in the first trimester.
How are tanks kept clean?
We conform to health and safety act of western Australia and are tested monthly by state health department. We use two very powerful natural sanitizers, ozone and UV, which are extremely effective in killing all microorganisms. The highly sterile salt water is also fully filtered 24 hours a day through a 1micron filter 1/100th of a human hair.
Can I float with dyed hair?
As long as the colour is no longer running when your hair is wet or after 7-10 days you can still float.
Is it like Altered States (the movie)?
Yes, but your not submerged in water, you don’t ritualistic mushrooms, and only a small percentage of floaters turn into proto-human monkeys.
Can I bring a friend?
Absolutely. You can’t float together in the same tank, but you can book at the same time.
Is this new-age mumbo jumbo?
Floating has been around for over 50 years, and has plenty of published research to back it up. Come and try it for yourself.